FAQs

Frequently Asked Questions

  1. How does the buying process work?
    It's very easy and convenient. You can purchase our products through this website from anywhere in the world, 24/7. Browse through our products, read the descriptions to learn about their benefits, and follow the sizing guide to measure your dog correctly. Add your selected items to the cart and check out! We'll handle the rest and ensure your order arrives as quickly as possible.

  2. How do The PetStuf wraps and braces work?
    Our products are made from specialized neoprene to provide strong, physical support for your dog. This helps position muscles correctly and increases joint and muscle temperature. The benefits include:

  • Reduced collagen synthesis
  • Increased blood flow
  • Enhanced elastin production
  • Improved metabolism

  1. Which size do I need?
    Each product description contains a sizing guide. Use a measuring tape to check your dog’s size, and select the appropriate option.

  2. How long does shipping take?
    We aim to ship as quickly as possible. On average, Express Shipping takes 1-3 business days, while standard postal service takes 4-8 business days. Occasionally, shipments may arrive sooner or experience slight delays, but we'll always keep you updated.

  3. Where are the products manufactured?
    All products are handmade in-house near Vienna, Austria. We offer 24-48 hour shipping to the US and UK. Our parent company, Kerkoc, has over 75 years of experience in orthopedic technology for humans and animals. Learn more about them at Kerkoc.

  4. Are you qualified to produce products crucial for a dog's health?
    Absolutely! With over 75 years of orthopedic experience, Kerkoc ensures our products meet the highest standards. You can trust that we prioritize your dog's health.

  5. Why are all of your products dark in color?
    We design our products in dark colors to maintain simplicity and avoid distracting from the real star—your dog!

  6. Do you offer products for other animals?
    At the moment, we are focused on dogs, but we plan to introduce products for other animals in the future.

  7. Have more questions?
    Feel free to email us at: info@thepetstuf.com. We're happy to assist you!

Contact Us

  • Email: info@thepetstuf.com
  • Phone: +1 218 377 7076 (Email inquiries preferred for faster response within 24 hours).

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